MEGADESK

From zero to loyalty, how well do you know your customers?

PROFILE YOUR CUSTOMERS

What do your customers buy? What content do they click on?
What kind of articles do they read? Which promotions do they best respond to? Choose the behaviors to track and create dynamic clusters, updated automatically, cross-referencing data and actions from all your sources.

CREATE MARKETING ACTIONS

Optimize the costs and effectiveness of your marketing operations by creating campaigns, communications and digital tools tailored to the real interests and behaviors of your customers. Offer everyone only what he/she really cares about.

FOSTER LOYALTY

The more you know your customers, the easier it gets to build a solid and lasting relationship. Thanks to a reward program and customized initiatives, you can increase the frequency of purchases, encourage people to return to your stores and to use your touchpoints. Take all the steps to strengthen your bond with them.

ADVANTAGES

compatibilità

SUITABILITY

Our platform can work with your company's existing management solution.
FIND OUT MORE >

proprietà dei dati

DATA PROPERTY

Data are and remain your company’s property and you can have access to them anytime, without mediation.
FIND OUT MORE >

supporto

SUPPORT

MegaDesk is a turnkey solution that you can manage yourself, but at any time you can ask us for training and support. Example giving: to manage the platform or build your campaigns.
FIND OUT MORE >

scalabilità

SCALE

Pick from the tools we offer the ones that you really need and build up a tailor made solution for your company.
FIND OUT MORE >

FUNCTIONALITY:


01 | Loyalty

COUPON

Create and send coupons via email, SMS or push notifications or make them available in the user’s account area.

REWARDING

Build your loyalty plan and your points collection by tracking not only purchases but also a wide range of behaviours, giving each of them a different importance, to reward the most active and loyal customers.

Loyalty

MARKETING
AUTOMATION

Set up automatic emails, SMS and push notifications: respond in real time to actions, such as clicks on content, use of coupons, store visits, purchases, survey responses.

CAMPAIGNS AND NOTIFICATIONS

Send emails and push notifications to specific clusters and segments through app or web site.

02 | Profiling

Profilazione

GOAL

Maybe a click, or hovering, or filling in a form. Or maybe the use of a coupon, a store visit, a purchase? Identify the actions you want to track: you can also assign a score based on their value.


SEGMENTS

Manage your audience according to consumer data to evaluate the performance of different targets and optimize campaigns.

DYNAMIC CLUSTERS

You can cross-reference data, segments, goals and scores in order to create dynamic clusters, updated daily and automatically according to your customers' behavior. This way you’ll be able to offer increasingly targeted services, campaigns and communications.

03 | Analysis

SOURCES

Collect data from all the tools managed by MegaDesk itself and from any external source with exportable data, such as your cashier system or company’s management system.

DASHBOARD

Customize the display of data and graphs, filter data according to the most useful parameters, create your own widgets and compose an unlimited number of dashboards.

Analisi

REPORT

Select desired widgets and download results in pdf or jpg.

MACHINE LEARNING

Are you operating in the best way? Our virtual assistant can provide you with alerts and management tips on clusters, campaigns and settings, also based on your performance, adapting to your needs thanks to an automatic learning model.

Analisi grafici

ADD ONS

Not only we help you #dobetter, but also #domore

Do you have a specific need for your type of business?


SOME EXAMPLES:

RETAIL

Manage the stores information, for internal use or for your corporate web site. Manage also promotions and flyers dedicated to the individual stores or geographical area.

FIDELITY CARD

Discover all the functions your loyalty program can include: rewards connected to purchases and actions, donation of points, conversion into discounts, management and prizes reservation, referral marketing and much more.

CUSTOMISATION

If your targets are different, why show everyone the same things? Custom your website, promotions and communication content according to clusters or segments.

PRIZE CONTESTS

Instant wins, final draws, creations of galleries to be voted by a jury, safe prizes: you can make any type of prize contests or prize operations (and, if you want, we design them turnkey, legal management included for Italy).

E-COMMERCE

Dynamic product catalog, shopping cart, purchase history, interface with different payment systems and with company management systems: that’s all you need to sell online.

MOBILE APP

All tools and MegaDesk solutions are suitable for Android and iOs apps, to optimize usability in any occasion.



SALES FORCE APP

Support App for promoters and sales agents to manage subscriptions, contacts, promotions, orders.




TECHNICAL INFORMATION


Data and security

01 | PRIVACY

All data are collected in compliance with the GDPR regulation, with application of solutions for all privacy protection. We support you in analysis and management of the GDPR requirements.

02 | SECURITY

Data is stored in dedicated server located within the EU, with firewall, antivirus, separated cloud daily back up, anti Ddos, ISO27001 e SOC certifications and disaster recovery procedure.

03 | SOURCES

Through Megadesk APIs you can incorporate digital or physical sources with exportable data, such as corporate CRM and cash management systems, to sync information in real time.

04 | ACCESS

All collected data are and remain your business property, and you can have access to them anytime, through any browser.


Flexibility

01 | INTEGRATION

Megadesk integrates with already existing business solutions, such as Salesforce, Zendesk or AS400 and SAP systems, or digital structures built especially for you.

02 | IMPLEMENTATION

Multichannel loyalty programs or small digital campaigns, e-commerce or in area promotions, retail channels, individual stores, B2B and B2C companies: there’s a Megadesk solution for every need.

03 | MULTI-USER

In a company, everyone has its own role. This happens in Megadesk too. Every access can be personalized: every user will then only access the functions they are really interested in.

04 | RESULTS

Browsing time, e-mail opening rate, number of individual clicks, coupon redemption rate, frequency of purchase, targeting improvement. In one word? Loyalty. Results are in front of you, right in your dashboard.

APPLICATIONS

You taylor-made solution.

What does Megadesk include? Everything you need, and nothing more. We design your solution according to your needs, only picking the tools you require to reach your goals.
Here are some application examples.

Functionality BASE RETAIL LARGE-SCALE RETAIL TRADE B2B
Several sources combination (digital and non-digital)
API import/export
Dashboard design and personalized widget
Single user profile
UTM automatic tracking
Management of user segments and dynamic clusters
Goal design (user activities)
Promotions management
Coupon management    
User points management (rewarding)    
Survey management      
Landing page management
Custom Newsletter design
Custom Push (App/Site) design    
Custom SMS design      
Standard campaign design and A/B Tests
Marketing automation campaigns design    
Customer incremental profiling (Rewarding Automation)    
Action required gamification (Rewarding Automation)    
Rewards catalogue (booking/online purchase)      
Fidelity card management tool (design/allocation)
  
User standardization tool (GDPR compliance)  
User account (site/app)    
Dynamic promotional flyers tool      
Stores management tools    
Customer care tool  
E-commerce tool    
Invoicing/Orders/Account and Box Office Tool      
 



DO IT YOURSELF OR DO IT WITH US?

With Megadesk we let your business free access to all features, to let you have everything in control.



Want to manage it on your own?

We’ll give you all the training you need to make the most of it.



If you wish, rely on our staff.

Our professionals are at your disposal to offer you analysis, management, graphic design, text and creative content.



THEY’VE CHOSEN OUR PLATFORM

CONTACT US FOR A DEMO AND FIND OUT HOW IT WORKS

NAME AND SURNAME
COMPANY
PHONE
E-MAIL
I accept the terms and conditions, as stated in the privacy policy.